Free Match Ready Service on every bat

FREE Shipping over $99

Shipping policy

We ship cricket gear Australia-wide and to selected international destinations. This policy explains our processing times, rates and what to do if something goes wrong.

1. Order processing

  • Orders are processed Monday to Saturday, excluding public holidays.
  • In-stock items: dispatched within 1–2 business days.
  • Cricket bats: every bat we sell includes our free Match Ready Service (machine knocking-in, oiling, scuff sheet, toe guard and an extra grip). This preparation takes time — bats are typically dispatched within 4 business days.
  • Pre-order items: dispatched once stock arrives. The expected timeframe is shown on the product page. If you order pre-order and in-stock items together, we may ship them separately at no extra cost.
  • You will receive a confirmation email when your order is placed, and tracking details once it ships.

2. Australian shipping

  • Free standard shipping on orders over $99 AUD.
  • Standard and Express options are available at checkout, with live rates calculated from your postcode.
  • Indicative delivery times after dispatch: metropolitan areas 2–5 business days; regional and remote areas 5–10 business days.
  • Large items such as full kit bags and cricket kits may attract a separate freight rate, shown at checkout.

3. International shipping

We currently ship to New Zealand, the United States, the United Kingdom, Canada, Singapore and the Netherlands, with rates calculated at checkout.

  • Indicative delivery times after dispatch: 7–21 business days depending on destination and customs clearance.
  • Some oversized items, including large kit bags, may not be available for international delivery. Availability is shown at checkout.
  • Duties and taxes: international orders may attract import duties, GST/VAT or customs charges levied by the destination country. Unless these are collected at checkout, they are the responsibility of the customer and are payable on delivery. We cannot predict these amounts and cannot refund them.
  • Customs delays are outside our control and are not included in the delivery estimates above.

4. Delivery estimates

All delivery timeframes are estimates provided by our carriers, not guarantees. Delays can occur due to weather, carrier capacity, public holidays, peak periods and customs processing. We are not liable for losses caused by late delivery, though we will always help you track and follow up a delayed parcel.

5. Addresses and delivery

  • Please check your delivery address carefully before completing checkout. We are not responsible for orders delivered to an incorrect address supplied by the customer, and re-delivery costs may apply.
  • If nobody is available to receive a parcel, the carrier may leave it in a safe place or at a collection point, at their discretion.
  • We cannot deliver to PO boxes or parcel lockers for oversized items such as bats and kit bags.

6. Lost, delayed or damaged parcels

If your parcel has not arrived within the estimated timeframe, or arrives damaged, contact us at support@mcgsports.com.au with your order number and, where possible, photographs of the damage. Please report visible transit damage within 48 hours of delivery so we can lodge a claim with the carrier. We will work with you and the carrier to resolve the issue, including replacement or refund where appropriate.

7. In-store pickup

Local pickup is available from our Cranbourne North store where offered at checkout. We will email you when your order is ready to collect — please wait for that confirmation before visiting. Bats require preparation time before pickup.

8. Contact us

MCG Sports
9 Impact Way, Cranbourne North VIC 3977, Australia
Email: support@mcgsports.com.au
Phone: +61 408 478 727